FAQ

Reservation / Payment 

What are your cancellation charges? 
  • The following charges will apply if you cancel your reservations. 

Cancellation the day before 3 days of arrival: 30% 

Cancellation on the day of arrival: 80% 

Please tell mee how to make a reservation. 

  • You can make a reservation on the official website of VICTORIA NIMMAN HOTEL or by direct inquiry.  And easy way you can a reservation on Our Facebook inbox with Our Staff. 
How can I settle my payment? 
  • You can pay in cash or by credit card or bank Tranfer upon check-in. 

Please tell me which credit can be accepted at hotel. 

  • VISA / MASTER 
  • JCB / AMEX  will be charged 5% 

Check in Check out 

What time is check-in / check-out? 
  • Check in time is from 14:00 and check out time is 12:00 
Is it possible to check in early? 
  • Depending on the availability of the day. In case of use,it will cost 200 baht and check in time is from 9:00 a.m. Please contact the front desk for details. 
Is it possible to check out late? 
  • Depending on the availability of the day.In case of use, it will charged 100 baht per hour. Please contact the front desk for details. 

Children

How much is child’s accommodation? 
  • Guests under 7 years old can stay free of charge.Sleeping is limited to 1 child per adult. Over 7 years old or who need extra bedding will be charged the extra fee. 
Is there a chair for children in the restaurant? 
  • We have the chair for children. Please ask the restaurant staff. 

Rooms 

What are the room amenities? 
  • cotton swabs / hair brush / shampoo / conditioner / body wash / hand soap / room shoes / hair dryer / refrigerator / WiFi / 32 Inch TV / Air Conditiner 
The extra bed is available at hotel? 
  • The extra bed is available at hotel will cost 250 baht for extra fee. Please note that the extra bed will be setting different depending on the room type Please contact the front desk for details. 
What kind of equipment can be rent at hotel? 
  • Adapter / iron / ironing Board / pillows 
Is there has bathrobe in room? 
  • Bathrobe is already in the rooms. Junior Suite Room Only 
Is it possible to smoke? 
  • All inside rooms are non smoking room. For smoke, Please use the Smoking area at 1st floor. 

Luggage 

Can you hold my luggage before I check in or after I check out? 
  • You can leave your luggage at hotel before check-in, during your stay or after the check-out. 

Meal

Where is breakfast served?
  • The breakfast will be served at VENUS RESTAURANT at 1F. Opening hours: 8:00 to 10:00  and served in your room. Please ask staff for served at the room on check in day. 
Can you prepare a vegetarian meal? 
  • We will prepare a special menu as much as possible.Please contact the restaurant staff in advance. 

Facility & Service

Do you have a wheelchair for rental? 

We have wheelchair for rental. Please contact the front desk. 

Do you have coin laundry Machine at hotel? 

Do you have coin laundry Machine at hotel? 
  • We do not have any coin laundry machine at hotel.
Do you have a room service? 
  • We have room service at hotel. Please call 0 for order.
Is internet (WiFi) in room and hotel? 
  • We have free WIFI in room and hotel. 

Access

Please tell me the access from Chiangmai international Airport to hotel. 
  • Airport Taxi  
  • Red Car  
  • Hotel Van Service (Please booking 3 day before arrival)